PeopleCert
Free ITIL 5 Foundation Practice Questions
The ITIL 5 course provides a practical framework for managing modern digital services in AI-driven environments. It focuses on value streams, automation, governance, and continuous improvement to ensure IT services align with business goals and customer needs. Learners gain clear, real-world guidance on designing, delivering, and optimising services to drive efficiency, resilience, and measurable value across the organisation.
10
Sample questions
60 min
Exam time limit
65%
Passing score
$300
Exam voucher
About the ITIL 5 Foundation Exam
The ITIL 4 Foundation certification is the world's most widely recognised qualification in IT service management, issued by PeopleCert on behalf of Axelos. It introduces the ITIL service value system — a holistic operating model for the creation, delivery, and continual improvement of technology-enabled products and services. ITIL 4 Foundation replaces ITIL v3 and reflects modern ways of working, integrating concepts from Agile, DevOps, and Lean alongside traditional service management principles. The certification is designed for IT professionals at any career stage: from service desk agents and project coordinators through to IT managers and business analysts who interact with technology services. There are no prerequisites — anyone with an interest in understanding how IT services deliver value can sit the exam. Holding ITIL 4 Foundation demonstrates that you understand the language of IT service management, can apply the ITIL guiding principles to everyday work, and are equipped to contribute to a service-oriented culture. It is widely required for roles in ITSM, operations, IT support, and digital transformation programmes, and is recognised by employers across every sector globally.
Exam Domains Covered
Exam Format & Details
The ITIL 4 Foundation exam consists of 40 multiple-choice questions. The time limit is 60 minutes (75 minutes for candidates sitting in a language other than their first). The pass mark is 65% — you need to answer 26 out of 40 questions correctly. The exam is closed-book: no notes or reference materials are permitted. It is available through PeopleCert's online remote proctoring platform (available 24/7) or at an accredited test centre. The exam voucher typically costs between £215–£265 (approximately $270–$330 USD) depending on your region and whether you purchase through an accredited training organisation. Results are available immediately after completing the online exam.
Why Practice Questions Matter
The ITIL 4 Foundation exam is scenario-based, not a simple recall test. Questions present realistic workplace situations and ask you to identify the most appropriate ITIL principle, practice, or concept to apply. Many candidates who study the theory still struggle because they haven't practised applying it in context. CertCrush practice questions mirror this scenario-driven format — training you to think in the way the exam expects. Repeated practice also reinforces the terminology distinctions (such as the difference between a problem, incident, and known error) that the exam routinely tests.
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Sample Practice Questions
The following questions are a preview of the type of syllabus-aligned questions you will practise in CertCrush. They reflect the format and reasoning style of the ITIL 5 Foundation exam — not actual exam content.
Q1.According to ITIL 5, what is the correct sequence to follow before automating a process?
- A.Automate, then simplify, then optimize
- B.Understand, simplify, optimize, then automate
- C.Design, build, then automate
- D.Optimize, understand, then automate
Domain: Guiding Principles
Q2.Which value chain activity is responsible for obtaining the resources, components, and capabilities needed to build products and services?
- A.Discover
- B.Design
- C.Acquire
- D.Build
Domain: ITIL Value Chain
Q3.An operations team detects a capacity problem with a production database and determines that the database architecture needs to be redesigned. Which value chain activity should be triggered?
- A.Support
- B.Build
- C.Design
- D.Transition
Domain: ITIL Value Chain
Q4.A development team has finished building and testing a new mobile application. Before users can access it, the application needs to be deployed to the production environment and user accounts need to be provisioned. Which TWO value chain activities are involved in making the application available?
- A.Build and Operate
- B.Transition and Deliver
- C.Design and Acquire
- D.Discover and Support
Domain: ITIL Value Chain
Q5.Which statement about value chain activities in ITIL 5 is CORRECT?
- A.Every value stream must include all eight activities
- B.The eight activities must always be performed in sequential order
- C.A value stream for incident resolution might use only two or three of the eight activities
- D.The value chain is identical to the ITIL 4 Service Value Chain
Domain: ITIL Value Chain
Frequently Asked Questions
What is included in the free ITIL 5 Foundation sample?
The free sample includes 10 syllabus-aligned practice questions, sample flashcards, and a preview chapter from the study guide. No account or payment is required to try the sample.
How many questions are in the full ITIL 5 Foundation course?
The full course includes a comprehensive question bank covering all exam domains. You can see the total question count on the ITIL 5 Foundation course page.
Are these official PeopleCert exam questions?
No. CertCrush questions are independently written and syllabus-aligned — they mirror the format, difficulty, and reasoning style of the official exam. We are not affiliated with or endorsed by PeopleCert.
Which domains does the ITIL 5 Foundation course cover?
The course covers 12 exam domains: Foundations, Service Relationships & Value, Four Dimensions, ITIL Value System, Guiding Principles, ITIL Value Chain, Management Practices, AI Governance, Value Streams, Governance, Continual Improvement, Integration.
Can I study on mobile?
Yes. CertCrush is fully responsive and works on phones, tablets, and desktops. The timed exam, flashcards, and study guide all work on mobile without installing an app.
What happens when I create an account?
Creating a free account lets you access full courses, track your weak areas by domain, and resume practice sessions across devices. No credit card is required to register.