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ITIL AI Governance (Version 5) is PeopleCert's standalone module for the people who have to make AI behave inside a real organisation. It covers the ITIL AI Capability Model, the AI Governance Improvement Model, and how the EU AI Act, ISO/IEC 42001 and NIST AI RMF land on a live service. No prior ITIL certification is required.
Practice content last updated · Independently written and aligned to PeopleCert’s published exam objectives.
About the ITIL AI Governance Exam
Your organisation is already using AI, and somebody has decided that making sure it behaves is your job. ITIL AI Governance (Version 5) is the PeopleCert module built for exactly that position. It is a standalone extension module with no prerequisites, so you can sit it whether or not you have ever held an ITIL certification, and it is aimed as much at risk, compliance and CIO-office staff as at service managers. The module arrived with ITIL Version 5, which launched on 29 January 2026 and replaced ITIL 4. That matters more than a version number usually does. The Service Value Chain is gone, replaced by the Digital Product and Service Lifecycle Model, and the Service Value System is now the ITIL Value System. Studying from ITIL 4 material will teach you vocabulary the exam no longer uses. Two proprietary models carry most of the syllabus. The ITIL AI Capability Model sorts what an AI system actually does into six capabilities, which is how you stop arguing about whether something counts as AI and start governing it. The ITIL AI Governance Improvement Model gives you four stages, Assess, Design, Implement and Maintain, for standing governance up and keeping it running. Around those sit the regulatory regimes you will be asked to reason about: the EU AI Act and its risk tiers, ISO/IEC 42001 as the certifiable standard, the NIST AI Risk Management Framework, and IEEE 7014-2024 on emulated empathy. The exam is 40 scenario-based questions in 90 minutes, open book, at a 70% pass mark.
Exam Domains Covered
- ITIL, AI Governance and AI Fundamentals13%
- AI Benefits and Risks13%
- AI in Organizational Contexts13%
- Good AI Governance12%
- The ITIL AI Capability Model12%
- The ITIL AI Governance Improvement Model12%
- How Regulation Shapes AI Governance12%
- AI Governance Integration with Other Frameworks13%
Exam Format & Details
40 scenario-based multiple-choice questions in 90 minutes. The exam is open book: you may use the official eBook and the Scenario Booklet, both built on the ITIL Car Rental Scenario. Pass mark is 70%, which is 28 of 40. There are no prerequisites, training is not mandatory, and self-study is explicitly permitted. Sold as an Exam Bundle at GBP 541.00 including VAT, covering the official eBook, the exam voucher and the Learning Resource Kit. Online proctored, currently English only. The certification is valid for three years and renews with 60 CPD points.
Why Practice Questions Matter
This exam is open book and scenario-based, which changes what practice is for. You are not being tested on whether you memorised the six Cs. You are being given a situation and asked which capability is in play, which obligation attaches, and who should decide. Practice questions build the reasoning that makes that fast, and they train the other half of the skill: knowing what you already know, so you do not waste minutes looking up something you could have answered. Working through a large bank also surfaces the traps, including ITIL 4 vocabulary that no longer applies and penalty tiers that are easy to mix up.
Sample Practice Questions
The following questions are a preview of the type of syllabus-aligned questions you will practise in CertCrush. They reflect the format and reasoning style of the ITIL AI Governance exam, not actual exam content.
Q1.A policy sentence reads: all AI-drafted knowledge articles are reviewed for accuracy before publication. An assessor rules that this is not a control. What is the strongest reason?
- A.It covers drafted articles but not generated summaries or replies
- B.It was written by the knowledge team rather than the governance body
- C.It has no named owner, no enforced trigger and no record
- D.Accuracy review is a corrective activity rather than a preventive one
Domain: The ITIL AI Governance Improvement Model
Q2.An architect asks which of the four dimensions the ITIL AI Capability Model belongs to, and why that placement was chosen. What is the answer?
- A.Information and Technology, because it describes what the system does
- B.Partners and Suppliers, because the capability arrives on a vendor platform
- C.Organizations and People, because capabilities describe what staff must learn
- D.Value Streams and Processes, because each capability is a step in the flow
Domain: AI Governance Integration with Other Frameworks
Q3.Vantage Rail wants its summarisation assistant to stop producing confident statements that outrun the evidence behind them. Which preventive control fits this capability?
- A.A source allow list limiting the input repositories
- B.Commitment limits restricting what may be promised
- C.Mandatory caveat text carried into every summary
- D.Step approvals before each stage of the workflow runs
Domain: The ITIL AI Capability Model
Q4.Which three outcomes should the decision line of an AI use-case approval offer?
- A.Approve, reject, or escalate the decision to the executive risk committee instead
- B.Approve, approve subject to a score threshold, or return the proposal for rework
- C.Approve for a pilot, approve for production, or hold pending further legal advice
- D.Approve, approve with conditions and a date, or defer with named missing answers
Domain: AI in Organizational Contexts
Q5.A service owner has been asked to write a decision boundary for a new AI assistant on the service desk. What must the statement set out?
- A.The supplier's support hours, the escalation path, and the agreed service credit levels
- B.The training data sources, the retention period, and the lawful basis for processing
- C.The model version, the confidence score formula, and the agreed retraining frequency
- D.What it may decide alone, what it may only recommend, and what it must never touch
Domain: Good AI Governance
Q6.A governance lead is turning the approval questions into a reusable assessment template. Which TWO choices are correct? (Choose TWO.)
- A.Name an owner for each field, since some answers come from outside the room
- B.Finish with a decision line offering exactly three outcomes
- C.Keep the completed template apart from the approval record for confidentiality
- D.Score each field out of ten so that competing proposals can be ranked
- E.Order the fields by the amount of risk each question tends to reveal
Domain: AI in Organizational Contexts
Q7.A finance director challenges the claim that AI adoption has gone smoothly across the sector. Which two figures describe what organisations actually report? (Choose TWO.)
- A.52% say workload increased after adopting AI.
- B.32% say workload increased after adopting AI.
- C.Only 7% say adoption cost matched the plan.
- D.Only 24% say adoption cost matched the plan.
- E.12% say adoption delivered the expected headcount saving.
Domain: ITIL, AI Governance and AI Fundamentals
Q8.At Oakmere Water a breaking point scores likelihood 4, organisational impact 3 and impact on the person affected 5. What is the rating, and what follows from it?
- A.20, so it enters Design this quarter
- B.12, using organisational impact as the multiplier
- C.60, by multiplying likelihood by both impact scores
- D.20, but held on the register until the annual review
Domain: The ITIL AI Governance Improvement Model
Q9.A board paper on AI governance is being prepared and the sponsor wants it to turn on arithmetic rather than on ethics debate. Which two numbers belong in it? (Choose TWO.)
- A.The regulatory fine ceiling attached to the most serious category of breach.
- B.The headline accuracy score the supplier quotes for the model in its brochure.
- C.The number of AI tools that competitors in the same sector already run live.
- D.The cost of control: reviews, monitoring, evidence, human time and tooling.
- E.The cost of failure in money, hours, customers and regulatory attention.
Domain: AI Benefits and Risks
Q10.Bell Harbour Telecom is working out which governance perspective should own the questions IEEE 7014-2024 raises about its sentiment-aware agent. Which perspective fits best?
- A.Regulatory compliance and operational standards, since 7014 is a published standard
- B.Ethical principles and responsible AI
- C.Data governance and performance management, since affective data drives the behaviour
- D.Decision authority and risk management, since the agent changes its own responses
Domain: How Regulation Shapes AI Governance
ITIL AI Governance guides & exam news
ITIL 5 Foundation Exam Questions (2026): Sample Questions With Worked Answers
Ten ITIL 5 Foundation exam questions written in the four styles the exam uses, with a worked answer for every option. Covers the eight lifecycle activities, the guiding principles, the 6C Model and the traps set for ITIL 4 holders.
ITIL 5 Books: Which Official ITIL Version 5 Publications You Need for Foundation (2026)
PeopleCert publishes six official ITIL Version 5 books. Foundation candidates need one, ITIL Foundation (Version 5), and every official exam package already includes it as an eBook. Here is which book matches which module, and when a hardcopy is worth buying.
ITIL 5 Certification Path: Which Module to Take After Foundation
The ITIL 5 certification path after Foundation leads to three designations: Practice Manager, Managing Professional and Strategic Leader. Here is what each needs, which modules exist today, and which one fits your job.
ITIL 4 Is Retiring on 31 December 2027: Should You Still Take ITIL 4 Foundation in 2026?
PeopleCert plans to sunset every ITIL 4 module on 31 December 2027. ITIL 4 Foundation and ITIL Foundation (Version 5) now cost the same and share the same exam format, so here is who should still book ITIL 4 and what happens to certificates already held.
Frequently Asked Questions
What is included in the free ITIL AI Governance sample?
The free sample includes 10 syllabus-aligned practice questions, sample flashcards, and a preview chapter from the study guide. No account or payment is required to try the sample.
How many questions are in the full ITIL AI Governance course?
The full ITIL AI Governance course includes 400 practice questions, covering all 8 exam domains. Every question carries a full explanation for the right answer and the wrong ones.
Are these official PeopleCert exam questions?
No. CertCrush questions are independently written and syllabus-aligned. They mirror the format, difficulty, and reasoning style of the official exam. We are not affiliated with or endorsed by PeopleCert.
Which domains does the ITIL AI Governance course cover?
The course covers 8 exam domains: ITIL, AI Governance and AI Fundamentals, AI Benefits and Risks, AI in Organizational Contexts, Good AI Governance, The ITIL AI Capability Model, The ITIL AI Governance Improvement Model, How Regulation Shapes AI Governance, AI Governance Integration with Other Frameworks.
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