PeopleCert
Free ITIL AI Governance Practice Questions
The ITIL AI Governance exam is up to 40 questions in 90 minutes. CertCrush provides 400 syllabus-aligned practice questions across all 8 exam domains, each with a full explanation. Free to try, no account required.
ITIL AI Governance (Version 5) is PeopleCert's standalone module for the people who have to make AI behave inside a real organisation. It covers the ITIL AI Capability Model, the AI Governance Improvement Model, and how the EU AI Act, ISO/IEC 42001 and NIST AI RMF land on a live service. No prior ITIL certification is required.
Practice content last updated · Independently written and aligned to PeopleCert’s published exam objectives.
10
Sample questions
90 min
Exam time limit
70%
Practice pass mark
About the ITIL AI Governance Exam
Your organisation is already using AI, and somebody has decided that making sure it behaves is your job. ITIL AI Governance (Version 5) is the PeopleCert module built for exactly that position. It is a standalone extension module with no prerequisites, so you can sit it whether or not you have ever held an ITIL certification, and it is aimed as much at risk, compliance and CIO-office staff as at service managers. The module arrived with ITIL Version 5, which launched on 29 January 2026 and replaced ITIL 4. That matters more than a version number usually does. The Service Value Chain is gone, replaced by the Digital Product and Service Lifecycle Model, and the Service Value System is now the ITIL Value System. Studying from ITIL 4 material will teach you vocabulary the exam no longer uses. Two proprietary models carry most of the syllabus. The ITIL AI Capability Model sorts what an AI system actually does into six capabilities, which is how you stop arguing about whether something counts as AI and start governing it. The ITIL AI Governance Improvement Model gives you four stages, Assess, Design, Implement and Maintain, for standing governance up and keeping it running. Around those sit the regulatory regimes you will be asked to reason about: the EU AI Act and its risk tiers, ISO/IEC 42001 as the certifiable standard, the NIST AI Risk Management Framework, and IEEE 7014-2024 on emulated empathy. The exam is 40 scenario-based questions in 90 minutes, open book, at a 70% pass mark.
Exam Domains Covered
Exam Format & Details
40 scenario-based multiple-choice questions in 90 minutes. The exam is open book: you may use the official eBook and the Scenario Booklet, both built on the ITIL Car Rental Scenario. Pass mark is 70%, which is 28 of 40. There are no prerequisites, training is not mandatory, and self-study is explicitly permitted. Sold as an Exam Bundle at GBP 541.00 including VAT, covering the official eBook, the exam voucher and the Learning Resource Kit. Online proctored, currently English only. The certification is valid for three years and renews with 60 CPD points.
Why Practice Questions Matter
This exam is open book and scenario-based, which changes what practice is for. You are not being tested on whether you memorised the six Cs. You are being given a situation and asked which capability is in play, which obligation attaches, and who should decide. Practice questions build the reasoning that makes that fast, and they train the other half of the skill: knowing what you already know, so you do not waste minutes looking up something you could have answered. Working through a large bank also surfaces the traps, including ITIL 4 vocabulary that no longer applies and penalty tiers that are easy to mix up.
Try ITIL AI Governance
Try 10 questions now. No account, no card.
A free account unlocks 25 questions per course plus readiness tracking.
Get full access to ITIL AI Governance
All questions, timed exams, flashcards, PDF study guide download & progress tracking.
Lifetime · all courses
$29.99
One payment · future courses included
30 seconds, then straight to checkout.
Pass, or your money back
Reach 85% readiness on this course, sit the real exam, and if you don't pass we refund it in full. Applies to this single-course purchase. Terms.
Sample Practice Questions
The following questions are a preview of the type of syllabus-aligned questions you will practise in CertCrush. They reflect the format and reasoning style of the ITIL AI Governance exam, not actual exam content.
Q1.An AI triage model was approved at version 4.2 and its change record has not altered since. Six months on, its accuracy against live tickets has fallen noticeably. Which governance weakness does this expose?
- A.Models drift after approval, so the change record describes history.
- B.Change records must be recreated whenever a supplier issues a patch.
- C.Accuracy testing belongs to the supplier rather than to the deployer.
- D.Version numbering conventions are unsuitable for machine learning models.
Domain: ITIL, AI Governance and AI Fundamentals
Q2.A risk manager asks where ITIL 5 added new material on accountability and competence for AI. Which answer is correct?
- A.A fifth dimension was added to carry artificial intelligence oversight
- B.A new section on organizations, people and AI sits in the first dimension
- C.The four dimensions were replaced by the ITIL AI Capability Model in 2026
- D.Partners and Suppliers absorbed the accountability content from the others
Domain: ITIL, AI Governance and AI Fundamentals
Q3.A finance director challenges the claim that AI adoption has gone smoothly across the sector. Which two figures describe what organisations actually report? (Choose TWO.)
- A.52% say workload increased after adopting AI.
- B.32% say workload increased after adopting AI.
- C.Only 7% say adoption cost matched the plan.
- D.Only 24% say adoption cost matched the plan.
- E.12% say adoption delivered the expected headcount saving.
Domain: ITIL, AI Governance and AI Fundamentals
Q4.A quality analyst who holds no ITIL certification of any kind wants to sit ITIL AI Governance (Version 5). What applies to her?
- A.ITIL Foundation (Version 5) must be passed first
- B.An accredited training course must be completed first
- C.ITIL 4 Foundation or the Bridge exam is needed first
- D.Nothing is required first; the module has no prerequisites
Domain: ITIL, AI Governance and AI Fundamentals
Q5.Asked what happened the last time somebody went around the AI approval process, a department head answers that nothing happened. What does that answer establish?
- A.The control is decoration rather than an enforced arrangement.
- B.The process is proportionate because low risk cases need no action.
- C.The approval process is informed but not yet documented properly.
- D.The bypass was acceptable because no harm was actually recorded.
Domain: ITIL, AI Governance and AI Fundamentals
Q6.In-house legal counsel asks ITIL to state whether a recruitment screening tool is high risk under European law. How should the governance lead respond?
- A.ITIL classifies screening tools as high risk in its practice guidance
- B.ITIL gives the frame; the regulation determines the risk tier
- C.ITIL sets out the documentation a national authority will expect
- D.ITIL assigns the operator role an organisation holds for a system
Domain: ITIL, AI Governance and AI Fundamentals
Q7.A newly appointed AI lead is asked to explain the difference between the organisation's AI policy and its AI governance. Which statement describes governance correctly?
- A.Governance is direction, control and evidence operating together.
- B.Governance is a signed statement of what the organisation intends to do with AI.
- C.Governance is the annual review cycle applied to published corporate policies.
- D.Governance is the set of tools purchased to monitor AI model accuracy over time.
Domain: ITIL, AI Governance and AI Fundamentals
Q8.A programme director proposes building AI governance from scratch: a new board, a new intake form and a new risk scale, all separate from existing processes. What is the strongest argument for using ITIL instead?
- A.ITIL states which AI use cases an organisation is permitted to approve
- B.The accountability, lifecycle, practices and reporting chain already exist
- C.ITIL certifies AI systems against the risk tiers that regulators enforce
- D.ITIL supplies the model registry and data lineage tooling AI work needs
Domain: ITIL, AI Governance and AI Fundamentals
Q9.A governance board meets monthly, keeps minutes and approves every AI use case on a standard form. Several approved use cases quietly fail about six weeks after approval. How is this best described?
- A.Immature arrangements, because the meeting cadence is too infrequent.
- B.Poor maturity and poor performance, since approvals keep failing.
- C.Mature but poorly performing: the board reviews submissions, not outcomes.
- D.High performance despite low maturity, since failures surface fast.
Domain: ITIL, AI Governance and AI Fundamentals
Q10.An internal newsletter needs the correct launch date for the current version of ITIL. Which date should it print?
- A.12 February 2026
- B.31 December 2027
- C.1 January 2028
- D.29 January 2026
Domain: ITIL, AI Governance and AI Fundamentals
ITIL AI Governance guides & exam news
ITIL AI Governance Certification: Format, Cost and How to Pass in 2026
PeopleCert's ITIL AI Governance module has no prerequisites and an open-book exam: 40 scenario questions in 90 minutes, 70% to pass. Here is the format, the GBP 541 price, what it actually tests, and how open book changes the way you prepare.
How to Pass ITIL 5 Foundation: A Beginner's Study Plan
A complete 4-week study plan for ITIL 5 Foundation beginners. Covers the syllabus, the four question types, and the practice strategy that consistently delivers first-attempt passes.
ITIL 5 Foundation Explained: Cost, Format and Is It Worth It in 2026
ITIL 5 Foundation launched February 2026 with new AI governance content. Here's everything you need to know about cost, format, and whether the certification is worth it.
ITIL 5 vs ITIL 4: What's Changed?
ITIL 5 launched in February 2026 with AI governance, a new 8-activity value chain, and a shift to digital product management. Here's what changed and what it means for your certification.
Frequently Asked Questions
What is included in the free ITIL AI Governance sample?
The free sample includes 10 syllabus-aligned practice questions, sample flashcards, and a preview chapter from the study guide. No account or payment is required to try the sample.
How many questions are in the full ITIL AI Governance course?
The full ITIL AI Governance course includes 400 practice questions, covering all 8 exam domains. Every question carries a full explanation for the right answer and the wrong ones.
Are these official PeopleCert exam questions?
No. CertCrush questions are independently written and syllabus-aligned. They mirror the format, difficulty, and reasoning style of the official exam. We are not affiliated with or endorsed by PeopleCert.
Which domains does the ITIL AI Governance course cover?
The course covers 8 exam domains: ITIL, AI Governance and AI Fundamentals, AI Benefits and Risks, AI in Organizational Contexts, Good AI Governance, The ITIL AI Capability Model, The ITIL AI Governance Improvement Model, How Regulation Shapes AI Governance, AI Governance Integration with Other Frameworks.
Can I study on mobile?
Yes. CertCrush is fully responsive and works on phones, tablets, and desktops. The timed exam, flashcards, and study guide all work on mobile without installing an app.
What happens when I create an account?
Creating a free account lets you access full courses, track your weak areas by domain, and resume practice sessions across devices. No credit card is required to register.