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PeopleCert · Exam reference
About the ITIL AI Governance exam
ITIL AI Governance (Version 5) is PeopleCert's standalone module for the people who have to make AI behave inside a real organisation. It covers the ITIL AI Capability Model, the AI Governance Improvement Model, and how the EU AI Act, ISO/IEC 42001 and NIST AI RMF land on a live service. No prior ITIL certification is required.
10
Sample questions
90 min
Exam time limit
70%
Practice pass mark
Your organisation is already using AI, and somebody has decided that making sure it behaves is your job. ITIL AI Governance (Version 5) is the PeopleCert module built for exactly that position. It is a standalone extension module with no prerequisites, so you can sit it whether or not you have ever held an ITIL certification, and it is aimed as much at risk, compliance and CIO-office staff as at service managers. The module arrived with ITIL Version 5, which launched on 29 January 2026 and replaced ITIL 4. That matters more than a version number usually does. The Service Value Chain is gone, replaced by the Digital Product and Service Lifecycle Model, and the Service Value System is now the ITIL Value System. Studying from ITIL 4 material will teach you vocabulary the exam no longer uses. Two proprietary models carry most of the syllabus. The ITIL AI Capability Model sorts what an AI system actually does into six capabilities, which is how you stop arguing about whether something counts as AI and start governing it. The ITIL AI Governance Improvement Model gives you four stages, Assess, Design, Implement and Maintain, for standing governance up and keeping it running. Around those sit the regulatory regimes you will be asked to reason about: the EU AI Act and its risk tiers, ISO/IEC 42001 as the certifiable standard, the NIST AI Risk Management Framework, and IEEE 7014-2024 on emulated empathy. The exam is 40 scenario-based questions in 90 minutes, open book, at a 70% pass mark.
Exam Domains Covered
Exam Format & Details
40 scenario-based multiple-choice questions in 90 minutes. The exam is open book: you may use the official eBook and the Scenario Booklet, both built on the ITIL Car Rental Scenario. Pass mark is 70%, which is 28 of 40. There are no prerequisites, training is not mandatory, and self-study is explicitly permitted. Sold as an Exam Bundle at GBP 541.00 including VAT, covering the official eBook, the exam voucher and the Learning Resource Kit. Online proctored, currently English only. The certification is valid for three years and renews with 60 CPD points.
Why Practice Questions Matter
This exam is open book and scenario-based, which changes what practice is for. You are not being tested on whether you memorised the six Cs. You are being given a situation and asked which capability is in play, which obligation attaches, and who should decide. Practice questions build the reasoning that makes that fast, and they train the other half of the skill: knowing what you already know, so you do not waste minutes looking up something you could have answered. Working through a large bank also surfaces the traps, including ITIL 4 vocabulary that no longer applies and penalty tiers that are easy to mix up.
Sample Practice Questions
The following questions are a preview of the type of syllabus-aligned questions you will practise in CertCrush. They reflect the format and reasoning style of the ITIL AI Governance exam — not actual exam content.
Q1.A policy sentence reads: all AI-drafted knowledge articles are reviewed for accuracy before publication. An assessor rules that this is not a control. What is the strongest reason?
- A.It covers drafted articles but not generated summaries or replies
- B.It was written by the knowledge team rather than the governance body
- C.It has no named owner, no enforced trigger and no record
- D.Accuracy review is a corrective activity rather than a preventive one
Domain: The ITIL AI Governance Improvement Model
Q2.An architect asks which of the four dimensions the ITIL AI Capability Model belongs to, and why that placement was chosen. What is the answer?
- A.Information and Technology, because it describes what the system does
- B.Partners and Suppliers, because the capability arrives on a vendor platform
- C.Organizations and People, because capabilities describe what staff must learn
- D.Value Streams and Processes, because each capability is a step in the flow
Domain: AI Governance Integration with Other Frameworks
Q3.Vantage Rail wants its summarisation assistant to stop producing confident statements that outrun the evidence behind them. Which preventive control fits this capability?
- A.A source allow list limiting the input repositories
- B.Commitment limits restricting what may be promised
- C.Mandatory caveat text carried into every summary
- D.Step approvals before each stage of the workflow runs
Domain: The ITIL AI Capability Model
Q4.Which three outcomes should the decision line of an AI use-case approval offer?
- A.Approve, reject, or escalate the decision to the executive risk committee instead
- B.Approve, approve subject to a score threshold, or return the proposal for rework
- C.Approve for a pilot, approve for production, or hold pending further legal advice
- D.Approve, approve with conditions and a date, or defer with named missing answers
Domain: AI in Organizational Contexts
Q5.A service owner has been asked to write a decision boundary for a new AI assistant on the service desk. What must the statement set out?
- A.The supplier's support hours, the escalation path, and the agreed service credit levels
- B.The training data sources, the retention period, and the lawful basis for processing
- C.The model version, the confidence score formula, and the agreed retraining frequency
- D.What it may decide alone, what it may only recommend, and what it must never touch
Domain: Good AI Governance
Frequently Asked Questions
What is included in the free ITIL AI Governance sample?
The free sample includes 10 syllabus-aligned practice questions, sample flashcards, and a preview chapter from the study guide. No account or payment is required to try the sample.
How many questions are in the full ITIL AI Governance course?
The full course includes a comprehensive question bank covering all exam domains. You can see the total question count on the ITIL AI Governance course page.
Are these official PeopleCert exam questions?
No. CertCrush questions are independently written and syllabus-aligned — they mirror the format, difficulty, and reasoning style of the official exam. We are not affiliated with or endorsed by PeopleCert.
Which domains does the ITIL AI Governance course cover?
The course covers 8 exam domains: ITIL, AI Governance and AI Fundamentals, AI Benefits and Risks, AI in Organizational Contexts, Good AI Governance, The ITIL AI Capability Model, The ITIL AI Governance Improvement Model, How Regulation Shapes AI Governance, AI Governance Integration with Other Frameworks.
Can I study on mobile?
Yes. CertCrush is fully responsive and works on phones, tablets, and desktops. The timed exam, flashcards, and study guide all work on mobile without installing an app.
What happens when I create an account?
Creating a free account lets you access full courses, track your weak areas by domain, and resume practice sessions across devices. No credit card is required to register.